Want to ruin a great holiday? Fly Delta.
I know airlines in America aren't what they used to be but these guys, along with air Canada, take the cake. What I really dont get is how delta staff miss so many opportunities to make things better when flight problems make life difficult for the passengers. There was one exception in our circus of delta bloopers, but it really only served as evidence of potentially better service.
On the delta flight from salt lake city to Honolulu, our flight was forced to turn around over Nevada due to a hydraulics problem. Having landed heavily back in salt lake, delta informed us that we'd lost only the guage, not the hydraulics, so after 90 minutes the mechanics fixed that which should not have failed and we were back in the air. Where they went right was in serving passengers one single alcoholic beverage for free.
Skip ahead 8 wonderful Hawaiian days - more mechanical problems have caused delays for more flights. Our delta flight connecting us through LAX was delayed by an hour causing us to miss our flight to SFO, so instead of putting us on the next flight from LAX to San Francisco, they put us on a direct flight home to SFO: good right? Not quite. That flight was supposed to be 2 hours later than ours to LA but it too was delayed an hour! We had 4.5 hours to kill. The delta customer service answer to, "can we at least relax in the delta lounge?" -- "we dont have a delta lounge in this airport." check again guys, its there between the security desk and our departure gate. A blatant lie.
Of course our flight was full - plum full, unless there's a seat in first class. So now emily and I were put at other ends of the plane, an absolutely miserable finish to our holiday together. My complaints fell on ears trained to spit back out: "there's nothing we can do about it sir."
So what happened to coupons and Vouchers? A voucher for food would have been nice while we waited at Honolulu. Lounge access should have been an obvious step too. Then when we couldn't sit together why wasnt my boarding pass accompanied by, "we'd like to offer you guys two tickets to anywhere delta flies in the US, and here's a frequent flyer application form. We are sorry about the situation and hope you take this opportunity to consider flying with us next time so we can earn your trust and ensure you get great use from your frequent flyer account in the future."
Im writing this on the iPhone, hence the above mistakes. I must remember to link to the youtube video where a delta flight remains stuck on the ground for 7 hours and
Ps. In flight food options? Something vegetarian? "There's only one kind of sandwich. Turkey." Go fly Delta now!
Here's that well done video of a Delta flight where the passengers sat in the plane on the tarmac for 7 hours. Brutal.
I'm starting to get the impression that Delta's customer service problems are really stemmed from extreme employee apathy. Would you agree?